New accessibility requirements for digital services will apply from 28 June 2025. It is important for service providers to be aware of their legal obligation to notify the supervisory authority if their service does not meet the applicable accessibility requirements or if the provider invokes grounds for derogation.
For digital services, the obligations apply to the following consumer services (excluding microenterprises):
- e-commerce services
- e-books and e-book services
- some passenger transport and banking services
- services providing access to audiovisual content
- communications services
Service providers must notify Traficom in two situations:
- If the service does not meet the accessibility requirements because compliance would impose a disproportionate burden on the operator or would require a fundamental alteration to the service. In this case, the operator invokes the ground for a derogation and notifies Traficom.
- If the service does not meet the accessibility requirements. In this case, the operator must notify Traficom of the deficiencies and the corrective action being taken to bring the service into compliance.
The accessibility requirements and notification obligations for services do not apply to microenterprises.
A microenterprise is defined as a business that:
- has fewer than 10 employees,
and
- has an annual turnover or an annual balance sheet total of no more than EUR 2 million.
Although the requirements do not apply to microenterprises, Traficom encourages them to offer their services in accordance with accessibility requirements.
Traficom will begin accepting deficiency and deviation notifications concerning the accessibility of digital services when the law becomes applicable on 28 June 2025. For this purpose, a notification form can be found on our website.